We hope you absolutely love your purchases from The Woolly Thistle but in the unlikely event that there’s a problem with your order, please follow the guidelines below so we can make it right as soon as possible. Our goal is to have happy customers.
We do not charge restocking or processing fees for returns.
Returned goods must be unused, in perfect salable condition and as good as new. The item must not smell of smoke. Goods must be in the original product packaging.
Any kept items from a kit or set (stitch marker, tote, etc) will have their value deducted from the refund.
The customer is responsible for all shipping fees on the return shipment.
If your original order was eligible for free shipping and you return an item that brings your order total to less than that eligible for free shipping your refund will be for the full amount of the returned items less the shipping charge.
Returns are processed within 7-10 business days of us receiving the package back from you. Refunds will be made back to the payment method used for the order that the returned items were part of. In the event we are unable to issue a refund to the payment method used for the order, we will issue store credit.