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Privacy Policy

Effective Date: December 1, 2025

At Fearless Fibers, we value your trust. Whether you’re shopping online, taking a class, or joining one of our make-along adventures, we’re committed to keeping your personal information safe, secure, and handled with respect.

This Privacy Policy explains what we collect, what we don’t collect, how we use your information, and the choices you have.

Information We Do Not Collect or Store

To protect your privacy, Fearless Fibers does not keep certain sensitive information on file.

We do not collect or store:

  • Customer birthdays
  • Credit card numbers
  • Full payment credentials


All payment processing is handled securely through our trusted third-party payment processors (e.g., Stripe and EPOS Now). They process your payment in real time and we never see, access, or retain your card details.

Information We Do Collect

We only collect the information necessary to process your orders, communicate with you, and improve your experience.

This may include:

  • Your name
  • Shipping and billing address
  • Email address
  • Phone number (optional for order class updates)
  • Items purchased
  • Class registrations
  • Communication preferences (newsletters, SMS, etc.)

How We Use Your Information

We use the information you provide to:

  • Process and ship your orders
  • Communicate updates about your purchase (shipping, delivery, etc.)
  • Manage class registrations and class communications
  • Support your customer service requests
  • Improve our products, services, and website
  • Send newsletters or promotional emails only if you opted in


We do not sell or rent your personal information to anyone. Ever!

How Your Information Is Protected

Fearless Fibers uses industry-standard security measures to protect your data, including:

  • Secure server and website hosting
  • Encrypted checkout (via our payment processor)
  • Limited internal access to customer information


Our team is trained to handle your data responsibly.

Sharing Your Information

We only share your information with trusted partners who help us operate the shop and deliver your purchases.

For example:

  • Payment processors (who never share your card details with us)
  • Shipping carriers
  • Email/SMS platforms (like Klaviyo)
  • Website platforms (WordPress and WooCommerce)


These partners are required to protect your information as carefully as we do.

Data Retention

We keep your basic order and account information for business and tax purposes, but we do not store birthdays or credit card information.

You may request that we delete your personal data from our system at any time, subject to legal requirements.

Your Rights

You have the right to:

  • Access the information we have about you
  • Update or correct your information
  • Request deletion of your data (“right to be forgotten”)
  • Opt out of marketing communications at any time


Just reach out to us at: [email protected]

Cookies & Website Tracking

We use basic cookies and analytics to improve your experience on our website.

These may track:

  • Site navigation
  • Shopping cart activity
  • Device type or browser


You may disable cookies in your browser at any time.

Updates to This Policy

From time to time, we may update this Privacy Policy to reflect changes in how we operate. When we do, we’ll post the revised date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or want to request your data, you can reach us at:

[email protected]

336-830-6849 – text is best

We’re always here to help.

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